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Best Practice for a Hospital Intellisense Template

Gary Watkins Updated by Gary Watkins

This article will describe how to apply and maintain best practice for Hospital Intellisense Templates.

If you haven't already read the article about general Intellisense best practice, please take a look here:

When editing and amending a Hospital template, there will be certain differences between a Department or Result template. This article will ensure that the templates are most effective.

Hospital templates can cover Organisations and Services with postcodes where a patient has been seen, or where the service is based.

Template Name

Follow the best practice by naming all Hospital templates using this logic: Hospital: Queens Medical Centre

This will aid identifying potential duplicates, and also allow you to filter templates for maintenance reviews.

Hospital Keywords

When considering keywords for a Hospital, the name, initials and postcode of the Hospital are the most useful.

You can include other words likely to appear in documents identifying the hospital. these may vary, and you must ensure that you do NOT include any generic words that could confuse the system.

Words such as: NHS, Hospital, department, report, patient, result, town and city names of local locations can trigger inappropriate templates and confuse users when filing a document. They can be used as part of a longer phrase, but not on their own.

A good selection of keywords used to identify the Queens Medical Centre are:

Queens Medical Centre, QMC, NG7 2UH and NG72UH

Each word or phrase, separated by the commas, could be found in a letter from the Queens Medical Centre. Note the spelling and spaces, especially in the 2 postcode variations.
If the name of a hospital wraps over two lines in the header of a document, the keywords and phrases in the template MUST only capture one line of text. Intellisense does NOT link text over more than one line of text.

To add new keywords to a template:

  1. Type in the key word or phrase into the Enter Keyword field.
  2. Select Add Keyword.

To remove keywords:

  1. Select the X on the right of the list. This will remove the selected item from the list.
  2. Select Save at the bottom of the template screen.

The Any or All Keywords must match options are defaulted to Any. There are very few instances where All would be useful.

Hospital Filing Criteria

After defining your keywords, the template must offer the relevant filing details for the template to be most effective. The fields used when a Hospital template is triggered, are shown in this table below.

Only the Bold text is what you would expect to see in your fields.

Field

Description

Description

Clinical Letter

Organisation

Queens Medical Centre (Name of Hospital, selected from a list)

Department

Leave blank

Person

Leave blank

Folder

Leave blank

Clinical Codes

Leave blank

Fields left blank or missing from the above table, are captured on the other template types using best practice. A letter from a hospital could come from any one of many departments in one hospital, hence the different types of template for Departments and Results.

There are other articles about the other best practice templates, follow the links below to read more on how each template differs.

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Best Practice for a Department Intellisense Template

Best Practice for a Result Intellisense Template

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