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What are Patient Facing Services?

Training Updated by Training

How are we supporting Accelerated Access to Patient Records?

This article will help you understand how the Patient Facing Services in EMIS are managed using Patient Visibility settings in Docman.

Background

The NHS Long Term Plan has commitments to provide patients with digital access to their health records. More information can be found here: NHS Digital - Accelerating patient access to their record.

We will be supporting you to manage patient visibility via Docman, this document explains what functions have been enabled.

There are limitations in the process currently, and we continue to work collaboratively with NHS Digital and EMIS to provide you with a more advanced solution.

What changes have been made?

New features have been added to Docman to allow more control over document visibility to patients via Patient Facing Services (PFS). Users will be able to decide at the point of filing or during the workflow process as to whether the document should be made visible or if they would like to prevent the visibility to the patient.

PFS Statuses

The PFS visibility (PFS status) of the document is dependent on where it is in the Docman process. There are two main attributes that determine if the document is visible in PFS; Provisional Flag and Visibility Flag.

A document can have one of three PFS statuses at any given time. 

Please note these statuses change as the user processes the document in Docman.

Provisional Flag

Visibility Flag

PFS Status (EMIS Online Services)

Yes - During Workflow

Invisible

While a document is in a provisional state, it si not visible to patients

No - Filing complete, or Workflow complete

Visible

Visible to patients

No - Filing complete, or Workflow complete

Invisible

Invisible to patients

Warning Even though a document has been made non-visible to a patient, the patient is still able to see any clinical codes that are associated with the document in the consultation within EMIS.

How did we do?

Patient Visibility settings when Filing - No Review

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