Table of Contents

Docman Connect 238 – January 2025

238 Release Notes

This page contains details of new and amended functionality included in the software update deployed on 6th January 2025.

 

Ability to download a sent document in Connect

What have we done?

Docman Connect users can now download any document sent from their organisation.

Why have we done this?

This feature has been added to ensure that, if a sent document is not added to the patient’s file, it can be downloaded and added after sending.

How will you benefit?

This will reduce the risk of documents not being added to patients’ files’ and reduce the time it takes to download a sent document (which is not in rejected status).

Details of the change

Previously, Docman Connect users have been able to download a document that has been sent from their organisation. However, this functionality has been restricted to documents that are in ‘Rejected’ or ‘System Error’ status. When a user downloads a ‘Rejected’ or ‘System Error’ document, the status is automatically updated to ‘Rejection Resolved’.

In this release, we have added the ability for Docman Connect users to download a sent document, no matter what the document’s status is. When a user downloads a ‘Rejected’ or ‘System Error’ document, the status will still automatically update to ‘Rejection Resolved’, in line with the existing functionality. When a user downloads a sent document with any other status (e.g. ‘Delivered’ or ‘Accepted’), there will be no update to the document status.

Automatically unlock user accounts when admin sends a password reset

What have we done?

Docman Connect Administrators can automatically unlock a user’s account by issuing a password reset.

Why have we done this?

This change has been made to provide a more frictionless password-reset function.

How will you benefit?

The password-reset process will be more efficient, and users will not have to follow up with their Docman Connect Administrator to request a separate unlock following a password-reset.

Details of the change

Docman Connect Administrators can manage the accounts of users in their organisation. Administrators can issue a password-reset email or unlock a user’s account if it has been locked (accounts may be locked if the user has exceeded the login attempt limit).

However, Administrators have reported that, if a user’s account is locked and they issue a password reset email, the user’s account will remain locked even after they have reset their password. To reduce the additional steps and subsequent user support requests, user accounts will now be automatically unlocked when an Administrator issues a password-reset email. The existing process for issuing a password-reset email is unchanged.

Update the account lockout process and message

What have we done?

A consistent account-lockout process has been applied for all Docman Connect console users.

Why have we done this?

The account-lockout process has been updated to strengthen the security around Docman Connect and prevent brute-force attacks.

How will you benefit?

The security of Docman Connect will be increased. Messaging around the temporary account-process is consistent and provides clearer guidance to users.

Details of the change

If a user exceeds the limit of five login attempts, their account will be temporarily locked for fifteen minutes.

Once this fifteen minute lockout period has ended, the user’s account will be automatically unlocked, and they will have another five login attempts.

This cycle of login attempts and lockouts will continue three times, after which the user’s account will be locked indefinitely. In this instance, the user’s account can only be unlocked by an admin user.

Docman Connect admin users can use the existing account unlock and password reset functions in the Edit User page. If an admin user issues a password reset email at any time, the user’s account will be automatically unlocked, and any temporary lockout period will be ended.

How did we do?

Docman Connect 241 - March 2025

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