How to Reset a User's Password

Gary Watkins Updated by Gary Watkins

This article will provide you with the information you need to change or reset a users password.

If all users have an email entered in the Password Reset Email Address field in their User profile, any user can reset their own password by following the prompts on the Login screen.

If a user has not had their email updated, follow the instructions below.

  1. Select Settings > Users > Users.
  2. Identify the user and select their Name to open their profile. Alternatively from the Action drop-down, select Edit.
  3. Select Change Password.
  4. Enter a new temporary password for the user.
  5. Select the Change password on next log in checkbox. This will require the user to change their password upon logging in.
  6. Ensure the Password Reset Email Address field is populated. This allows a user to reset their own profile should they forget their password.
  7. Select Update to save the changes.

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How to Add and Remove User Roles

How to Create a New User Group

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